PRIVACY & TRANSPARENCY

Privacy policy

This notice explains how Nesdzo handles personal information through NEmployee at employee.nesdzo.co.uk. It covers visitors, business account users and people who contact a business using the service.

Last updated 25 September 2026

Who is responsible

Nesdzo operates NEmployee and is responsible for account registration, platform administration, billing and website security. Contact us at contact@nesdzo.co.uk.

When a business connects its own customer channels, that business normally decides why and how it uses its customers’ enquiries. Nesdzo processes those conversations to provide the service to that business. If you contacted one of our business customers, contact the business first about its own privacy practices or a particular enquiry. We can help route a request where appropriate.

Information we use

  • Account and business details: name, work email, password hash, business profile, services, opening hours, approved knowledge, team access and account preferences.
  • Customer enquiries: contact details, messages, channel identifiers, attachment indicators where a channel provides them, lead notes, appointment or quote requests, AI-generated summaries and conversation status.
  • Billing details: plan, subscription and payment status, Stripe customer references and invoice-related records. Stripe collects card details at checkout; NEmployee does not store full card numbers.
  • Technical information: session cookies, IP address used for abuse prevention, security and audit records, and request information supplied by the browser or connected service.

Some enquiries may contain sensitive information, including health information. Businesses should avoid asking for more than is needed and should set appropriate notices and instructions for their own customers.

Why we use it

Provide accounts and the serviceTo register users, maintain workspaces and deliver requested features. For our direct business customers, this is generally necessary to provide the service they request.
Secure and administer the platformTo authenticate users, prevent abuse, investigate failures and keep an audit trail. We rely on our legitimate interest in running a secure service, balanced against users’ privacy.
Billing and legal recordsTo manage subscriptions and retain records where required for tax, accounting or other legal obligations.
Customer enquiriesWe process these on the connected business’s instructions. The business is responsible for identifying and explaining its own lawful basis, including any additional condition needed for sensitive data.

Creating an account requires the information needed to identify and secure it; optional profile fields can be left blank. We do not sell customer conversations or use them to make a solely automated decision with legal or similarly significant effects.

AI, matching and connected channels

For a connected business, NEmployee uses approved business knowledge and relevant conversation context to draft replies, classify enquiries, prepare lead profiles and identify when a person should step in. AI requests are sent through OpenRouter and may be handled by the model provider selected by the platform administrator. A staff member can review or take over conversations.

When someone writes through another channel, the service may compare limited identity and enquiry clues with earlier leads. An uncertain match should lead to a clarifying question; a similar name or topic alone should not expose a private earlier conversation. The business can review lead records and correct mistakes.

WhatsApp and Instagram messages pass through Meta’s services. Business email is read from and sent through the connected business’s IMAP and SMTP providers. Image and other attachment messages are flagged for staff review rather than used as a medical or technical diagnosis. Website and booking integrations can use the REST API. A business may create a private iCalendar feed of appointment service, location and status without customer names; anyone given that private URL can access the feed until it is replaced. Email follow-ups are optional and are restricted to leads marked as opted in; replies, opt-outs and human takeover stop the sequence. A business remains responsible for deciding whether it may send each follow-up.

Who receives information and international transfers

Information may be accessed by authorised business users and Nesdzo platform administrators where needed to run and support NEmployee. Depending on enabled features, information is also handled by our hosting provider, OpenRouter and its selected model provider, Stripe for payments, Meta for WhatsApp or Instagram, and the business’s own email providers. We disclose information where the law requires it.

Some providers may process information outside the UK. The destination and protections depend on the provider and selected model or channel. Contact us for current provider and transfer details relevant to your account. A connected business should also review its own providers and customer notice before enabling sensitive use cases.

How long information is kept

Account, business and conversation information is kept while the workspace is active and needed to provide the service. Authorised users can delete individual leads and related conversations in the workspace. When an account closes, we review remaining data and remove it when no longer needed, subject to billing, security, dispute or legal record-keeping needs. Those needs, rather than one fixed period for every record, determine retention. Contact us about a specific record or closure request.

Session cookies keep users signed in; they are necessary for the workspace. We do not currently place third-party advertising or analytics cookies on this site. If that changes, this notice and any required cookie controls will be updated.

Your choices and rights

Depending on the circumstances, you may ask to access, correct, erase or restrict use of your information, object to processing, or receive a portable copy. Where processing depends on consent, you can withdraw it. To exercise a right concerning your NEmployee account, email contact@nesdzo.co.uk. For a customer enquiry held for a connected business, please contact that business; we will assist it with valid requests.

You can complain to the UK Information Commissioner’s Office at ico.org.uk. We may update this notice when the service or its providers change and will show the new date here.

Questions about this notice?contact@nesdzo.co.uk →